How can we help?

Set up your account, connect WhatsApp, and go live in minutes.

• Creating your account
• Connecting your WhatsApp number
• Adding your first service
• Inviting team members

Customise how your AI receptionist handles conversations.

• How the AI handles bookings
• Setting business hours
• Customising agent responses
• Supported languages

Manage availability, specialists, and booking rules.

• Setting specialist availability
• Buffer time between bookings
• Handling cancellations
• Waitlist management

Understand your plan, invoices, and usage limits.

• Plan comparison
• Upgrading or downgrading
• Understanding quota usage
• Invoice and payment FAQ

Track bookings, conversions, and agent performance.

• Booking analytics overview
• Conversation metrics
• Exporting reports
• Setting up alerts

Connect Hivenet with your existing tools.

• WhatsApp Business API setup
• Webhook configuration
• API reference overview
• Zapier & automation