Legal
Last updated: March 25, 2026
Hivenet is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your information when you use our platform.
We collect information you provide directly (name, email, phone, business details), data generated by your use of the service (appointments, messages, usage logs), and technical data (IP address, browser type, device identifiers).
We use your data to provide and improve the service, to send transactional and support communications, to comply with legal obligations, and to analyze usage patterns in aggregate anonymized form.
We do not sell your personal data. We may share it with trusted service providers (AI model providers, cloud infrastructure, payment processors) who process it on our behalf under strict confidentiality agreements.
Conversations handled by the AI receptionist may be processed by third-party AI providers (such as OpenAI). We configure these providers to not use your data for model training. Conversation logs are retained for service quality and are accessible to account administrators.
We retain your data for as long as your account is active, plus a reasonable period afterward for legal and operational purposes. You may request deletion of your data at any time.
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can control cookie settings through your browser.
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls to protect your data.
Your data may be processed in countries other than your own. Where required, we ensure appropriate safeguards are in place, such as standard contractual clauses under GDPR.
Hivenet is not directed at children under 16. We do not knowingly collect personal data from minors.
We may update this Privacy Policy. We will notify you of material changes via email or in-app notice. The updated date at the top of this page indicates when changes were last made.
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected].
For privacy-related questions or requests, contact us at [email protected].